How much is shipping?
Our price per tray always includes shipping -- there are no additional shipping charges for orders placed in the US.
Do you ship to my state?
We currently ship domestically to CA, OR, WA, NV, AZ, ID, UT and CO. More to come!
When can I expect my order?
Orders ship the day after your order. For example, if you order on a Monday afternoon, your order will ship on Tuesday. Orders placed after 5AM EST on Thursday will ship the following Monday to ensure trays are not held in a shipping warehouse over the weekend. If you need your order expedited we recommend placing it between Sunday-Wednesday to ensure express service.
How do I track my order?
Tracking numbers are sent out nightly (Monday-Thursday) via e-mail. If you have any questions about the status of your order, send an email to email@example.com
My package was lost or stolen. Help!
E-mail us! We’ll do our best to fix and resolve the issue, though please note our shipping policy below:
Due to the fact that each box of Dream Pops is perishable, our priority is to make sure you receive your package in a timely manner. This means we release all shipments without signature requirements and cannot be held responsible for shipping errors.
You can help make sure nothing goes awry with your delivery by:
- Ensuring your address can accept On-Trac deliveries; no P.O. boxes, no Army Post Office and no Fleet Post Office
- Check your confirmation email to make sure there are no typos in your address details and that your unit # is included
- Follow your tracking link closely to monitor for errors / alerts; if your building is locked to outsiders then we suggest calling On-Trac with your tracking details and requesting a specific service (i.e. "leave the package on the front step")
Can I expedite shipping for my order?
All orders are shipped via 1-2 day express shipping to ensure you receive your product as soon as possible.
Orders placed Thursday-Saturday will ship the following Monday. If you need your order quickly we suggest placing it between Sunday-Wednesday to ensure express service.
Can I ship as a gift?
If you want to add a personal note, email us at firstname.lastname@example.org and we can accommodate you.
Are your boxes recyclable?
Our boxes are actually 100% compostable. Sayonara, Styrofoam! Our trays are also 100% recyclable.